Put Chatbase to work for your support team.
We build and launch support agents around your knowledge, systems and policies, with a clear path to a person.
What we set up in Chatbase
Sources
The content the agent answers from, cleaned up and owned.
Actions
The lookups and tasks it may run in your systems.
Identity verification
Account details only for the verified customer.
Channels
The agent on the channel your customers use.
Escalation
The path to a person, with the conversation attached.
Tests and analytics
Scenarios checked before launch, conversations reviewed after.
What the first implementation leaves you
A working agent on one channel
Set up in Chatbase with the sources, actions and handoff the workflow needs.
A test set from real scenarios
Unknown questions, outdated policies, failed actions and a closed desk.
A controlled launch
Real conversations reviewed with your team from the first day.
Named owners
Who keeps each source current, and who takes the handoff.
Training and a guide
Sessions for your support team, and a written operating guide.
A stabilization period
We stay on after launch to fix what real use shows.
How delivery works
We pick one support workflow and one channel with you, and agree what the agent may answer and do.
We prepare the sources, set up the agent and its actions, then test it on real scenarios.
A controlled launch, with your team reviewing real conversations.
Your team owns the sources and the setup, with training and a written guide.
A few things you might ask.
Why pay for implementation?
Chatbase is quick to set up. Getting answers right, connecting your systems safely and fitting the handoff to your support desk takes design and testing. That is the work.
What if it gets something wrong?
We set it to answer from approved sources and to hand off when it is unsure. We test wrong-answer and failed-action cases before launch, and your team reviews conversations after.
Will it work with our helpdesk?
It depends on the channel. Chatbase hands off to people differently on each channel, so we confirm yours before we scope.
Who updates it?
Your team. Each source has a named owner, and we train them to update content and review conversations.
What does Chatbase charge?
Chatbase’s subscription and usage fees are separate from ours. The plan you need depends on the integrations you choose.
Related
AI Agents
For one defined support job.
AI Rollout
For wider changes to how support works.
- Business need
Customer support
Faster answers your team can check.
AI Ready is independent of Chatbase. Chatbase is a trademark of its owner.
Discuss a Chatbase implementation.
Tell us which requests repeat most. We’ll suggest a first workflow.