Faster answers your team can check.
We help support teams find the right answer, route requests and keep help content current, with a person on anything uncertain.
The jobAnswering a customer question
How it’s done now
- Search three different systems
- Ask a colleague who might know
- Answer from memory
- Escalate when unsure
With an AI agent
- The agent drafts an answer, with its sources
- Questions it can’t answer go to the right owner
- A team member checks the draft and sends it
Work that comes up every week.
Answering repeat questions
From approved articles and past tickets, with the source shown.
Sorting incoming requests
By type and urgency, into the right queue.
Keeping help content current
Resolved tickets turned into drafts for the team to edit.
Handing over the hard ones
Anything uncertain goes to a named person, with the context attached.
Example workflows
Jobs we can set up in the tools you use. Each is scoped to your process.
- ExampleSupport
Knowledge assistant
Answers staff questions from approved sources, and passes on the ones it can’t answer.See the workflow - ExampleSupport
Request triage
Sorts incoming requests by type and urgency, and routes each to the right queue. - ExampleSupport
Help-content assistant
Turns resolved tickets into draft help articles for the team to edit.
How we can help
What we’d measure
Agreed with you at the start, against how the work runs today.
- Time to first response
- Share of answers with a source
- How often questions are escalated
Tools this often involves
Discuss your customer support work.
Tell us which work you’d like to change. We’ll suggest a sensible place to start.