Make what your company knows usable.
We organize approved knowledge so people and AI tools can find it, with owners and rules for what can be trusted.
Tools this often involves
Work that comes up every week.
Choosing the trusted sources
Which documents count, who owns them and how they’re kept current.
Connecting them to your tools
So assistants answer from the approved version, with access matching who can see what.
Answering staff questions
With the source shown, and a hand-off when the sources don’t cover it.
Onboarding new people
Answers and pointers for the first weeks.
Example workflows
Jobs we can set up in the tools you use. Each is scoped to your process.
Knowledge assistantASKED 24Where is the refund policy?Which plan includes single sign-on?How do I unlock an account?Can we waive the setup fee?to a personanswers with the sourceunsure goes to a personSupportKnowledge assistant
Answers staff questions from approved sources, and passes on the ones it can’t answer.
Help-content assistantDRAFTS 2Changing a delivery addressdraft readyUnlocking an accountdraft readyRefunds on annual planspublishedfrom resolved ticketsedited by the teamSupportHelp-content assistant
Turns resolved tickets into draft help articles for the team to edit.
Onboarding guideWEEK 1Where is the expenses policy?Who approves time off?How do I get system access?First-weeks checklist4 leftfrom the approved pagespoints to the right personOperationsOnboarding guide
Answers a new starter’s questions and points them to the right people and documents.
How we can help
AI Agents
Set up an assistant on the approved sources.
AI Rollout
Build the shared knowledge foundation across teams.
How we work
We talk to the people who answer the questions today, look at where your documents live and how they are used, and review what is already written down.
For each source we decide: retire it, or keep it with a named owner. For each kind of question we decide: keep a person answering it, or hand it to automation, an agent or an app.
We connect the approved sources to the tools your team already uses, with access matching who can see what.
Before launch we baseline measures such as how long a new person takes to find an answer. After launch we compare them against the baseline.
Related
- Business need
AI adoption
Shared ways of working with AI.
Discuss your knowledge and context work.
Tell us which work you’d like to change. We’ll suggest a sensible place to start.